The offer and sale of clothing and accessories on the website www.starsstudios.it are governed by the following General Terms and Conditions of Sale.
The products purchased on the website www.starsstudios.it are produced, sold and marked by trademarks owned by Rivertale Productions – via dei Mille, 89 – 27100 Pavia – VAT number 0256292018 (hereinafter “Rivertale” or the “Seller” or “we”).
1. CONCLUSION OF THE SALES CONTRACT
1 – These general conditions of sale are an integral and essential part of the sales contract with the customer. The electronic submission of the order by the customer implies full knowledge of these General Conditions of Sale and their full acceptance. If the customer does not agree with one or more terms contained in these General Conditions of Sale, please refrain from making purchases on www.starsstudios.it (the “Site”).
2 – To proceed with the purchase of one or more products on the Site, the customer must register in advance on the Site, providing Rivertale, in compliance with applicable provisions on the protection of personal data, all the data necessary to enable this last to execute the orders submitted.
3 – To conclude the purchase contract with Rivertale, the customer must send Rivertale their order following the procedure mentioned on the Site. The electronic submission of the order raises the obligation for the customer to pay the price indicated therein .
4 – When the customer places an order, he will receive an email from Rivertale containing confirmation of receipt of the order and a summary of the order: this email will not however constitute automatic acceptance of the order.
5 – The Rivertale company reserves the right to refuse orders from customers with whom there is a dispute concerning the payment of a previous order.
2. SALE PRICES
1 – All sales prices of products displayed and indicated on the Site include VAT and any other applicable tax in relation to the sale.
2 – The cost of shipping and transport, if provided, will be clearly indicated and displayed before the order is completed.
3 – Product prices may be subject to updates. The customer is required to ascertain the final sale price before submitting the related order. The obvious material error reported in the price on the Site compared to the commonly known price of the chosen product, entails the right to Rivertale not to confirm the shipment and proceed with an immediate refund of the value of the purchase paid by the customer without the latter can oppose exceptions in this regard.
3. DELIVERY METHODS
1 – Rivertale will make every effort to process orders transmitted within 7 working days and in any case no later than 30 days starting from the day following the day in which the customer transmitted the order.
2 – The customer is required to verify, upon receipt, the conformity of the product delivered to him with the order placed; only after this verification, and except of course the right of withdrawal provided for in the following point 7, the customer must sign the documents of receipt. By filling in the registration form in the registration procedure necessary to activate the process for the execution of the present contract and the related additional communications, the client authorizes Rivertale to communicate the personal data (residence, telephone number) to the couriers and / or trusted shippers used for the delivery of the purchased goods in order to allow the necessary procedures for their delivery.
4. PAYMENT METHODS
1 – For the payment of the price of the products and related shipping and delivery costs, if provided, the customer can follow one of the methods indicated in the order form. In no case will additional costs be charged in relation to the payment instrument chosen by the customer.
2 – In case of payment by credit card, the payment procedure will take place through a secure connection directly connected to the bank owner and operator of the online payment service, to which Rivertale can not access. In particular, the financial information (for example, the credit / debit card number or the date of its expiry) will be forwarded, via encrypted protocol, to the banks, which provide the relative electronic payment services at a distance, without third parties , in no way, have access to it. Moreover, this information will never be used and / or stored in any format (including electronic format) by Rivertale.
The amount of the order will be debited on the day of placing the order except, obviously, the customer’s right to be re-credited the amount in any case of default by the Seller or failure to execute the contract for any reason.
3 – The customer is solely responsible for the data entered, therefore he guarantees to use only credit cards which he has the legitimate availability.
4 – If the customer has an active credit card on the Paypal account, the system allows to save an identification code in order not to re-enter the credentials in the next payments. In this case, the data provided will be collected by Rivertale in an encrypted form and transmitted to PayPal.
1 – Rivertale assumes no responsibility for the disservices due to force majeure such as, for example, accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevented, in whole or in part, to execute the contract within the agreed time frame.
2 – Rivertale will not be liable to any party or third parties regarding damages, losses and costs incurred as a result of the non-execution of the contract for the above-mentioned causes, having the customer only entitled to the return of the price paid.
3 – Likewise, Rivertale is not responsible for any fraudulent or illicit use that may be made by third parties, credit cards and other means of payment, upon payment of the purchased products. In fact, at no time during the purchase process can you find out the customer’s credit card number which, by opening a protected connection, is transmitted directly to the bank service provider.
4 – The essential characteristics of the products are presented on the Website within each product page. The images and colors of the products offered for sale may however not correspond to the real ones due to the Internet browser and the monitor used.
6. CUSTOMER OBLIGATIONS
1 – It is strictly forbidden for minors to conclude an order on the Site.
2 – The data entered during the purchase must be exclusively their real personal data and not of third parties, or fancy. Rivertale reserves the right to prosecute any violation or abuse, in the interest and for the protection of all consumers.
3 – The customer indemnifies Rivertale from any liability arising from the issuance of incorrect tax documents due to errors in the data provided by the customer, being himself solely responsible for the correct entry.
7. RIGHT OF WITHDRAWAL AND REFUNDS
1 – The customer can exercise the right of withdrawal and return the product received, without any penalty and without specifying the reason, in compliance with the terms and procedures below.
2 – The customer can make a return request directly from the Site, accessing their profile and filling in and forwarding the return form to Rivertale following the procedure referred to therein – or through another explicit declaration of his decision to withdraw from the contract – within fourteen ( 14) days of receipt of products.
3 – The products must be returned intact, unwashed, undamaged and provided with the tags indicating the bar code and any other seal that is part of the products; products that are returned incomplete, damaged, damaged, deteriorated or dirty will not be reimbursed.
4 – The products to be returned must be delivered to the courier within fourteen (14) days, starting from when the customer has notified the Seller of his decision to withdraw from the contract.
5 – The costs of returning the Products will be charged to the Rivertale company if the customer uses the pre-printed adhesive label that will be found inside the package. This procedure will allow the company Rivalale to directly bear the costs of returning to the courier and to verify at any time the position of the package. In case the customer decides instead to use, for the return of the products, a different shipping agent, they will be responsible for shipping costs, including the responsibility in case of loss or damage to the products.
6 – After the return of the products, the Seller provides for the necessary checks related to the conformity of the same to the conditions and terms indicated in this paragraph.
7 – If the right of withdrawal is exercised following the procedures and terms indicated in this paragraph, Rivertale will reimburse the customer any sums already collected for the purchase of products.
7.1 – The Seller generally correctly reimburses using the same means of payment used by the customer for the purchase of returned products, even if a virtual and / or disposable credit card has been used. The Seller, for legal reasons, can not in any way make a refund on a credit card different from the one used for the purchase, except in the case in which the credit card itself has expired in the meantime: in this case the customer You can send an email to email@example.com to agree on the most appropriate repayment method.
7.2 – The reimbursement of sums collected by the Seller with COD mode, ie with payment of the customer in cash upon delivery, will take place in the terms referred to in this article by bank transfer to the current account that has been communicated by the customer. Pursuant to art. 56 of the Consumer Code, the additional cost of using the COD service will not be reimbursed.
8 – Whatever the method of payment used by the customer, the refund is activated by the Seller as soon as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the right of withdrawal, subject to verification of the correct execution of the same and verification of the returned products.
9 – Seller generally correctly reimburses using the same means of payment used by the customer for the purchase of returned products, even if a virtual and / or disposable credit card has been used. The Seller, for legal reasons, can not in any way make a refund on a credit card different from the one used for the purchase, except in the case in which the credit card itself has expired in the meantime: in this case the customer You can send an email to firstname.lastname@example.org to arrange the most appropriate repayment method.
8. APPLICABLE LAW AND JURISDICTION
1 – Any dispute concerning the application, execution, interpretation and violation of purchase contracts stipulated through the website www.starstudios.it is subject to Italian law; the present general conditions are reported, to the extent not expressly provided for therein, to the provisions of the Civil Code, as well as to Legislative Decree 205/06 (“Consumer Code”). The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
2 – For any dispute between the parties regarding the present contract, the court in whose district the customer’s domicile is domiciled will be competent; for all other disputes the Court of Pavia will have sole jurisdiction.
3 – In the case of disputes between the Seller and the customer arising from the General Conditions of Sale, we inform you that the European Commission provides a platform for alternative non-judicial dispute resolution, accessible at http://ec.europa.eu / odr.
9. CHANGES AND UPDATES
1 – Rivertale reserves the right to modify the Site, policies and these General Conditions of Sale at any time to offer new products or services, or to comply with legal provisions or regulations. The customer who accesses the Site and submits an order will adhere to the policies and terms of the General Sales Conditions from time to time in force at the time the order is placed, unless any changes are retroactive pursuant to applicable law ( in which case, they can also be applied to orders that the customer has previously made). If any provision of these Conditions is held to be invalid, null or for any reason unenforceable, this condition will not affect the validity and effectiveness of the other provisions.